Q100046: Nuke/NukeX/NukeStudio/Hiero Crash Guidance

Follow

SUMMARY

This article provides guidance on how to proceed if Nuke/NukeX/NukeStudio exits unexpectedly or crashes.

 

MORE INFORMATION

When Nuke/NukeX/NukeStudio crashes a crash report dialogue window should appear.

Please fill out the description field with as much information as possible regarding what you were doing at the time of the crash and a unique identifier like name, company or email (this will help us to find crash reports specific to you).

Crash reports only provide certain information, such as the call stack, so it is useful to have context for the actions taken prior to the crash.

Once you click 'Send' and the crash report and information are uploaded to our server you should see the successful upload message:

IMPORTANT:

Crash reports do not go to Support. They go direct to our developers for analysis, to help find common patterns in crashes. As such, you will not receive any response when submitting a crash report.

Please note that in most cases a crash report can not offer enough information to identify the exact cause of the crash.

If you are seeing the crash consistently then we recommend that you contact Support for further investigation and to ensure a bug gets logged in our system.

For this you will need to raise a Support ticket and provide us with the crash report reference number (for the above example 'Reference: 4e99657b-7c7b-b8ed-4c04bb72-10d2ceff' ) together with an example project reproducing the crash and a full list of reproduction steps (or if possible a screen recording).

RECOMMENDED STEPS

Nuke/NukeX/NukeStudio can crash for a variety of reasons and while we cannot guarantee that these steps will prevent the crash, we would recommend that you try do the following to try and diagnose the crash on your end:

  1. Launch Nuke in safe mode Q100038: Launching Nuke/NukeX/NukeStudio in safe mode
  2. Clear your cache Q100043: How to clear your Nuke cache
  3. Disable thumbnails when working with large node networks Q100036: How to disable thumbnails in Nuke or set to static frames
  4. Close other applications to ensure memory usage is low
  5. Try disabling your GPU

PLEASE NOTE:

Sending us an operating system crash log (such as Mac OS terminal output) will unfortunately not help us identify a possible cause for the crash. This is because The Foundry crash report will provide us with information on the Product level as opposed to just purely at the operating system level.


Keywords:
Crash, exit, crash report, cache, thumbnail, thumbnails, memory, safe mode

Was this article helpful?
0 out of 0 found this helpful

Comments